Showing posts with label Adaptive Case management. Show all posts
Showing posts with label Adaptive Case management. Show all posts

Friday, September 07, 2012

Build ACM from BPMN 2.0?


My comments on Adam Deane's post:
Lets see what we can agree on?
I hope we all agree in value in process participants being able to change process even if they are “cheap butts…” as suggested by Max. I can fully understand why social BPM gets the attention it deserves.
Max you define BPM as model preserving execution while my vision is that you can still preserve the model (or a template of it) even if you make changes to it while execution is in progress. All ongoing executions have to be supported by an underlying definition to exist and also support audit. This vision aligns closely with Stephen White’s vision of what is coming next in BPM, found here http://www.column2.com/2012/09/bpm2012-stephen-white-keynote-on-bpmn/. And further you can make changes in “retrospect”, which is one step ahead even of design-by-doing, as highlighted by Bruce Silver in his review of Roubroo.
If you look at Alexander Simrin’s blog post here :http://improving-bpm-systems.blogspot.com/2010/12/illustrations-for-bpm-acm-case.html
you will see that its a continuum from structured to unstructured.
The focus of this conversation is use cases for adaptive case management not the degree of WYDIWYE, please take a look at IOR merge semantics before we can conclude either way. Obviously, the design tools prohibits users from drawing a process model which it can not execute – even though the vendor may cliam WYDIWYE. Here are some process patterns as food for thought : http://roubroo.com/resources/process-patterns
Back to the topic – Knowingly or unknowingly, we have all agreed that we are ALL using BPMN 2.0 as the modeling paradigm some with extensions and some without. If you are using something else, then I would like to hear.
Roubroo is using the BPMN 2.0 execution semantics to deliver the adaptive business processes. And this is where the big Question is – do we invent a new way for doing adaptive processes or build on top of the execution semantics which have become the de-facto standard.
Another question: what happens once the goal in ACM is achieved – does that sequence or sequences get repeated? If yes then its a flow, if not – then I am interested in understanding the ROI – but that is probably a separate topic.

Friday, August 31, 2012

Case for ACM using BPMN?


Reading through Adam  Deane's post and comments I realized its important to understand where the industry is headed without the three letter acronym jargon. And more importantly, how can folks leverage the work done to build existing specifications. I very much appreciate the real world examples Adam listed. I saw the commentators telling what ACM is not - I want to hear what it is. Thanks to Max for giving such a good list of what to expect from an ACM:
And my comments follow the "-"
A) business performers can create the processes to meet well defined goals.
- Well who can argue with that - and that is true for any process; the process owner should "OWN" the process. WYDIWYE is critical must have. Dont shoe horn the process to fit what the tool can do.

B) processes are signed off by the process owner and rated by customers.
- Absolutely - it means other folks that consume the process must agree with the definition of the process.

C) They can follow a flow but do not have to.
- When they dont follow a flow what do they do? My point is whether we like it or not, there is a flow.

D) They can be modified during execution where allowed.
- Absolutely. I am assuming the question here is whether you allow state changes or also allow definition changes.

E) Goal completion can have very strict criteria.
- It should have a measurable criteria.

F) Modified processes can be saved as new templates. (adapted)
- Absolutely - in CS corridors  the word is versions.

G) each process instance can be audited.
- Absolutely true. If an instance cannot be audited then we are generating code and reverse engineering audit info from code to tie back to the process initially created.

H) linked objectives and targets allow business perfomance monitoring.
- The key performance indicators should be linked with business performance.

Well a product can do all of these, it can use BPMN as a notation to track what is happening?  Would we call it BPMS, Dynamic BPM, Intelligent BPM or ACM ...? Check out Bruce Silver's review of Roubroo.