Maturing BPMS to Case management

http://www.bpminstitute.org/resources/six-features-look-bpms-support-case-management-processes

This article is an excellent summary of what to look for in a BPMS that can allow for the flexibility of supporting case management. The ideal solution which kill two birds with one shot. It will create a set of defined process(s) for the 90 % of throughput but will also allow to turn this into a case for the remaining 10%